Expertise in Management & Operations
MONAD EDGE supports growing SMEs with concrete expertise in project and program management, service operations, process optimization, and operational strategy. We offer pragmatic and directly applicable solutions focused on your results.
MONAD EDGE Consulting for Growing Businesses
Project management, service operations, process optimization and operational strategy for growing SMEs. Pragmatic and directly applicable solutions.
Project and Program Management
Management and rescue of complex projects, multi-country deployments, cross-functional coordination (ops, legal, tech, CX). Result: on-time and high-quality delivery, even under pressure.
Operations, Service & Customer Experience
Building and scaling support teams, crisis playbooks, continuous improvement of customer relationship to maintain a high NPS during growth.
Operational Strategy and Performance
Alignment of strategy and execution, implementation of actionable KPIs and roadmaps that transform ambitions into concrete results.
Process and Operations Optimization
On-site audit, workflow redesign, elimination of bottlenecks. Increased productivity and reduced team stress.
TESTIMONIALS
“Norbert built the most customer-focused service platform ever! (NPS well above 80 — even in The Netherlands). Highly recommended!”
— Piet Coelewij, Non-Executive Chairman, Sonion (via LinkedIn)
“I worked with Norbert for 10 years at Sonos and saw first-hand how he navigates growth, complexity, and the occasional corporate fire. Smart, pragmatic, and refreshingly direct. If you’re a growing company looking for someone who has actually been in the trenches and knows how to scale without losing your mind, Norbert is exactly that person.”
— Dani Pfort, Vendor Performance Manager, Netflix (via LinkedIn)
“To SMEs thinking about reaching out… Do it. Probably the safest bet you’ll ever take… he makes the team around him stronger.”
— Viktor Alex Filipsson, Senior IT System Engineer, Sonos (via LinkedIn)
