Expertise in Management & Operations
MONAD EDGE supports growing SMEs with concrete expertise in project and program management, service operations, process optimization, and operational strategy. We offer pragmatic and directly applicable solutions focused on your results.
MONAD EDGE Consulting for Growing Businesses
Project management, service operations, process optimization and operational strategy for growing SMEs. Pragmatic and directly applicable solutions.
Project and Program Management
Management and rescue of complex projects, multi-country deployments, cross-functional coordination (ops, legal, tech, CX). Result: on-time and high-quality delivery, even under pressure.
Operations, Service & Customer Experience
Building and scaling support teams, crisis playbooks, continuous improvement of customer relationship to maintain a high NPS during growth.
Operational Strategy and Performance
Alignment of strategy and execution, implementation of actionable KPIs and roadmaps that transform ambitions into concrete results.
Process and Operations Optimization
On-site audit, workflow redesign, elimination of bottlenecks. Increased productivity and reduced team stress.
TESTIMONIALS
Norbert built the most customer-centric service platform I’ve ever seen! (NPS well over 80 — even in the Netherlands). Highly recommended!
— Piet Coelewij, Non-Executive Chairman, Sonion (via LinkedIn)
“I worked with Norbert for 10 years at Sonos and saw firsthand how he navigates growth, complexity, and corporate fires. Smart, pragmatic, and refreshingly direct. If you are a growing company looking for someone who has truly been in the trenches and knows how to scale without losing their head, Norbert is exactly that person.”
— Dani Pfort, Vendor Performance Manager, Netflix (via LinkedIn)
« Aux PME qui hésitent à contacter Norbert… Foncez. C’est probablement le choix le plus sûr que vous ferez cette année. Il tire constamment l’ensemble de son équipe vers le haut. »
— Viktor Alex Filipsson, Senior IT System Engineer, Sonos (via LinkedIn)
