Testimonials
Norbert built the most customer-centric service platform I’ve ever seen! (NPS well over 80 — even in the Netherlands). Highly recommended!
— Piet Coelewij, Non-Executive Chairman, Sonion (via LinkedIn)
“Norbert is the real deal: he doesn't just talk, he delivers. He helped me become the leader I am today, and I am deeply grateful to him.”
— Richard Knöös, Regional Lead – Nordic Region, Roboyo (via LinkedIn)
“To everyone in tech — French or English speaking —, this is an opportunity you don't want to miss. I know firsthand how sharp and brilliant Norbert is. His calendar is going to fill up very fast!”
— Cédric Jouan, Head of CX Performance, Swile (via LinkedIn)
“To any SMB considering working with Norbert… Go for it. It’s probably the safest bet you’ll ever make. He consistently elevates the team around him.”
— Viktor Alex Filipsson, Senior IT System Engineer, Sonos (via LinkedIn)
“I worked with Norbert for 10 years at Sonos and saw firsthand how he navigates growth, complexity, and corporate fires. Smart, pragmatic, and refreshingly direct. If you are a growing company looking for someone who has truly been in the trenches and knows how to scale without losing their head, Norbert is exactly that person.”
— Dani Pfort, Vendor Performance Manager, Netflix (via LinkedIn)
Norbert Pardo
Director & Principal Consultant at MONAD EDGE
I spent seventeen years at Sonos leading global partnerships, multilingual technical support teams, network configurations, and cross-functional product and partnership rollouts (with Disney, Spotify, and IKEA, among others).
From managing 24/7 escalations, security incidents, and AI, CRM/ERP, or integrated system deployments delivered ahead of schedule, to securing customer data, I build crisis playbooks, quarterly tech audits, and scalable processes designed for long-term growth.
Today, MONAD EDGE is me. I specialize in Strategy and Operations for Support, Customer Experience, and IT—covering diagnostics, workflow optimization, roadmap execution, and risk analysis—remotely or on-site, with transparent pricing upon request.
The first thirty minutes? Free. No sales pitch, just a conversation… and if we’re not a good fit, I’ll be the first to tell you.
If your company is hitting roadblocks—growing pains, bottlenecks, or service evaluations—let’s see how I can help. I’ve been there before.
Don't hesitate: the initial consultation is always on me.
Check my profile on LinkedIn