{"id":682,"date":"2026-03-11T14:41:09","date_gmt":"2026-03-11T14:41:09","guid":{"rendered":"https:\/\/monadedge.com\/?page_id=682"},"modified":"2026-10-17T10:03:36","modified_gmt":"2026-10-17T10:03:36","slug":"aboutus","status":"publish","type":"page","link":"https:\/\/monadedge.com\/en\/aboutus\/","title":{"rendered":"Strategic Support, CX & IT Operations \nfor Growing Companies."},"content":{"rendered":"
\n

Testimonials<\/h3>\n\n\n\n
\n

Norbert built the most customer-centric service platform I\u2019ve ever seen! (NPS well over 80 \u2014 even in the Netherlands). Highly recommended!<\/p>\n\n\n\n

\u2014 Piet Coelewij<\/strong>, Non-Executive Chairman, Sonion (via LinkedIn)<\/p>\n<\/blockquote>\n\n\n\n

\n

\u201cNorbert is the real deal: he doesn't just talk, he delivers. He helped me become the leader I am today, and I am deeply grateful to him.\u201d<\/p>\n\n\n\n

\u2014 Richard Kn\u00f6\u00f6s<\/strong>, Regional Lead \u2013 Nordic Region, Roboyo (via LinkedIn)<\/p>\n<\/blockquote>\n\n\n\n

\n

\u201cTo everyone in tech \u2014 French or English speaking \u2014, this is an opportunity you don't want to miss. I know firsthand how sharp and brilliant Norbert is. His calendar is going to fill up very fast!\u201d <\/p>\n\n\n\n

\u2014 C\u00e9dric Jouan<\/strong>, Head of CX Performance, Swile (via LinkedIn)<\/p>\n<\/blockquote>\n\n\n\n

\n

\u201cTo any SMB considering working with Norbert\u2026 Go for it. It\u2019s probably the safest bet you\u2019ll ever make. He consistently elevates the team around him.\u201d<\/p>\n\n\n\n

\u2014 Viktor Alex Filipsson<\/strong>, Senior IT System Engineer, Sonos (via LinkedIn)<\/p>\n<\/blockquote>\n\n\n\n

\n

\u201cI worked with Norbert for 10 years at Sonos and saw firsthand how he navigates growth, complexity, and corporate fires. Smart, pragmatic, and refreshingly direct. If you are a growing company looking for someone who has truly been in the trenches and knows how to scale without losing their head, Norbert is exactly that person.\u201d<\/p>\n\n\n\n

\u2014 Dani Pfort<\/strong>, Vendor Performance Manager, Netflix (via LinkedIn)<\/p>\n<\/blockquote>\n<\/div>\n\n\n\n

\n
\n
\n

Norbert Pardo <\/h2>\n\n\n\n

Director & Principal Consultant at MONAD EDGE<\/p>\n<\/div>\n\n\n\n

\n
\"\"<\/figure>\n<\/div>\n<\/div>\n\n\n\n
\n
\n

I spent seventeen years at Sonos leading global partnerships, multilingual technical support teams, network configurations, and cross-functional product and partnership rollouts (with Disney, Spotify, and IKEA, among others).<\/p>\n\n\n\n

From managing 24\/7 escalations, security incidents, and AI, CRM\/ERP, or integrated system deployments delivered ahead of schedule, to securing customer data, I build crisis playbooks, quarterly tech audits, and scalable processes designed for long-term growth.<\/p>\n\n\n\n

Today, MONAD EDGE is me. I specialize in Strategy and Operations for Support, Customer Experience, and IT\u2014covering diagnostics, workflow optimization, roadmap execution, and risk analysis\u2014remotely or on-site, with transparent pricing upon request.<\/p>\n\n\n\n

The first thirty minutes? Free. No sales pitch, just a conversation\u2026 and if we\u2019re not a good fit, I\u2019ll be the first to tell you.<\/p>\n\n\n\n

If your company is hitting roadblocks\u2014growing pains, bottlenecks, or service evaluations\u2014let\u2019s see how I can help. I\u2019ve been there before.<\/p>\n\n\n\n

Don't hesitate: the initial consultation is always on me.<\/p>\n<\/div>\n<\/div>\n\n\n\n

\n
\n

Check my profile on LinkedIn<\/p>\n<\/div>\n\n\n\n

\n